Ngam finds events near you, and helps people find each other for the things they need and offer: a room, a ride, a study partner, a job, company for an event. This policy says what we collect when you use Ngam, why, who sees it, and how to have it changed or removed. It is written to follow the Personal Data Protection Act 2010 of Malaysia, and the Personal Data Protection Act 2012 of Singapore for members there.
1. Who we are
Ngam is run by Artsense Studio Sdn Bhd ("we", "us"), at ngam.kaybin.com. For anything in this policy, write to contact@artsensestudio.com.my, or use the feedback button in the Ngam app.
2. What we collect
Your account. Your name, your email address and a password, which we keep scrambled so that nobody at Ngam can read it. If you continue with Google or Microsoft, we receive your name, your email address and the number that provider uses to identify your account. We do not keep their access tokens, and we do not read your contacts, mail, calendar or files. We also keep the invite code you joined with, and who it came from.
Your profile. A photo, the area you are in, a short line about yourself, and the contacts you add (a WhatsApp number, a Telegram name and so on). Other members see your first name and your photo. A contact is shown to another member only when you and they connect, and only the ones you choose to offer.
Events near you. Ngam shows events near the area you are in now: a town, such as Shah Alam, that you type or let Ngam find, or else the area in your profile. Only you see it, and you can change it or turn it off at any time (Profile, or the line above Happening soon). If you choose "Use my location once", your phone gives Ngam a rough position, rounded to about a kilometre before it is sent; Ngam turns it into the name of your town and keeps only that name, never the position. We never read your location in the background, and never more than once per tap. "Near me" on our website works the same way. Without an account, the town is kept in your browser only. When you mark an event Interested, we keep that with your account, to remind you the day before and to show how many people are interested.
Your posts. What you write for others to see, any photos, the places and times, and the private text. The private text is what you would rather not say in public: Ngam uses it for matching and never shows it to another member. A few recent posts also appear on Ngam's homepage, as a short line of the public text with its area, placed roughly on a map of Malaysia and Singapore, without your name, photo or contacts.
Your searches. What you type, what Ngam showed in return, and what you tapped on. Guests can search too; we keep those the same way.
How you use Ngam. We record how the app and our website are used, including which pages, buttons and other parts are used, to improve Ngam. These usage records do not include your name, account or IP address, are never sold or shared, and are deleted after 180 days. We also use Google Analytics to count visits and see how people find us (for example, from a Google search): it receives the pages you open, your type of browser and device, and your rough area, never your name or member number. For people signed in to Google, Google may add broad age and interest groups, which we only see as totals. Faults the app runs into are reported to us with your member number, when you are signed in.
Your device. A random number kept on your phone or browser, and a short code made from details such as your browser, language, screen size and time zone. We cannot turn the code back into those details. Both, with your IP address, limit how many searches a guest can make and help us stop abuse. We tell you about it because it works like a fingerprint.
Alerts. If you turn on alerts on your phone, the address your browser's push service (Apple, Google, Microsoft or Mozilla) gives us to reach your device.
What you send us. Feedback and screenshots you attach, reports about a post or an event, your answers to the short questions Ngam asks, such as whether a match worked out, and messages from the Say hi page of our website, with the name and email address you give there.
3. How we use it
- To run Ngam: show you events near you, show your posts, find matches for you and for others, let you connect, and send you alerts.
- To email you about your account, such as confirming your address or resetting your password.
- To keep Ngam safe: check posts against the community rules, review what is reported, and act on abuse.
- To keep Ngam fair: credits, search limits and spam checks.
- To improve Ngam: measure whether matches work and what is confusing.
We do not sell your personal data. If we ever offer advertisers anything based on members' data, we will tell you first and ask.
4. Private text and sensitive details
Your private text is never shown to another member and never appears in the reason Ngam gives for a match. It is not secret from us: the people who run Ngam's office can read it when they support you, review a report or look into abuse.
If you write something sensitive, such as your health, religion, race or political views, you are choosing to let us use it for matching. Leave it out if you would rather we did not.
5. AI
Ngam uses AI models to read posts and searches, to check them against the community rules, and to judge whether two posts fit. To do that we send the text of posts and searches, private text included, to our AI providers (OpenAI and Anthropic) through their business services. We send the text, not your name, email address or contacts. The result of reading a post is stored with it as numbers (a "vector") in our search index.
6. Who else sees your data
- Other members: what you post, your first name and photo, and the contacts you offer once you connect.
- Our providers, who handle it only to serve us: OpenAI and Anthropic (AI); Google (sign-in; cloud storage for photos and files; and reCAPTCHA, which checks that a message from our Say hi page comes from a person, for which Google receives your IP address and details of your browser under its own privacy policy; and Google Analytics, which counts visits to our website and app under its own privacy policy); Microsoft (sign-in); our email delivery service; the push services above; and the hosting and database services Ngam runs on.
- Authorities, when the law requires it.
- A buyer, if Ngam is ever sold or merged, who must keep to this policy.
Some of these providers are outside Malaysia and Singapore, so your data can be processed in other countries. We use providers that protect it to a standard comparable to ours.
7. Cookies and storage on your device
Ngam keeps a cookie to know you are signed in, a security code for each form, and your language choice. It stores a device number, drafts you have not sent and your settings in your browser, and saves recent screens so the app opens fast and works with a weak signal. On our website, the places you pick in search stay in your browser for 7 days, and how you left the filters stays for as long as the tab is open; we only see the searches you make with them. There is no advertising in Ngam. Google Analytics keeps its own cookies to count visits; you can block them in your browser, and Ngam works the same without them. Google and Microsoft set their own cookies on their own sign-in pages.
8. How long we keep it
Your account and profile stay while your account is open. A post leaves search when it ends or when you take it down in My posts. Records of reports and abuse may be kept longer, to protect other members. Server and error logs are kept for a limited time, for security and fixing faults.
9. Your choices and rights
You can change your name, photo, area, line and contacts in Profile, turn alerts off in Alerts, and take posts down in My posts. You can also ask us to:
- show you the personal data we hold about you, and correct it;
- stop using it for something, or take back a consent you gave;
- delete your account and the data tied to it. We will act without undue delay, except for what the law lets or obliges us to keep.
Write to contact@artsensestudio.com.my from the address on your account, or use the feedback button. If you are unhappy with how we handled a request, you can complain to the Personal Data Protection Commissioner of Malaysia, or the Personal Data Protection Commission of Singapore.
10. Age
Ngam is for people aged 18 and over. We do not knowingly keep data about anyone younger. If you think someone under 18 has an account, tell us and we will remove it.
11. Security
We protect your data with access controls, encrypted connections and limits on who at Ngam can see what. No service is perfectly secure, so use a password you do not use elsewhere.
12. Changes
When we change this policy we change the date at the top and, for anything that matters to you, tell you in the app. The terms of service are at Terms of service.